What is the minimum age to hire a vehicle from ONE RENT CAR?
Do I need an international driving permit to hire a vehicle from ONE RENT CAR?
No, you can present your original driving licence to hire a car in Tunisia. We do not accept loss certificates or copies.
Rental conditions
What documents do I need to show at pick-up?
Please bring the original of your driving licence, an identity card or your passport, and your booking reference (shown on the confirmation page and in the summary e-mail).
Is a security deposit required?
Yes. The deposit amount depends on the vehicle: it is shown for each car in the vehicle list and repeated in your booking summary.
Booking & payment
How do I book a car online?
- Choose the pick-up agency or airport, then your dates and times.
- Compare the available vehicles and click Choose.
- Add insurance and your options, then enter the driver's details.
- Confirm: you receive a booking reference and a summary e-mail.
When do I pay for my rental?
No prepayment is required online: you pay after seeing the vehicle, at pick-up.
Is my booking confirmed immediately?
Your request is recorded as soon as you confirm it and you receive a summary e-mail with your reference. Our team then contacts you by phone, WhatsApp or e-mail to confirm your booking.
Can I cancel my booking?
Yes, cancellation is free up to 48 hours before vehicle pick-up. Contact us with your booking reference by phone, WhatsApp or e-mail.
Are prices shown in euros or dinars?
Both: use the Currency selector at the top of the page to show prices in euros (€) or Tunisian dinars (TND).
Are there any hidden fees?
No. The price shown for the rental period is the price you pay, plus only the insurance and options you choose yourself.
Pick-up & return
Where can I pick up my vehicle?
Can I return the car to a different agency?
Yes. In the search form, tick Different return agency and choose the return agency: the price shown for each vehicle takes it into account.
I'm renting at the airport: what happens if my flight is delayed?
Enter your flight number when booking (optional field): this lets us track your arrival. If anything unexpected happens, let us know by phone or WhatsApp.
What time can I pick up or return the vehicle?
You choose your pick-up and return times in 30-minute slots when booking. Our team is available 24/7.
Insurance & options
What insurance do you offer?
When booking, you can choose between:
- Protection Plus insurance: theft protection, glass, headlight and tyre protection, personal accident protection (driver and passengers).
- Full cover insurance: including personal injury cover, third-party liability, fire and natural disaster protection, collision damage protection and limited financial liability.
- Or no additional insurance.
The price per day and the details of the cover are shown on the booking page.
What options can I add?
Subject to availability: additional driver, GPS, full tank of fuel, baby seat, child seat and booster seat. The price of each option is shown on the booking page and added automatically to the total.
Our services
Do you offer long-term car rental?
Yes, for both individuals and businesses. Request a free quote from the long-term rental page.
Can I hire a car with a driver?
Yes, discover our car hire with driver service and contact us for a quote.
Do you rent vans, SUVs or wedding cars?
Yes: vans, SUVs, luxury and wedding cars, automatic or electric cars.
Contact
How can I contact you?
- Phone (Agency Help Desk): +216 22 552 758
- WhatsApp: +216 22 552 758
- E-mail: contact@one-rent-car.com
- Form: contact page
Our team is available 24/7.